Captayn!
Captayn for Business
who want to offer an after-sale service to their customers
Captain for Business improves the management of post-sales processes, optimizing time, energy and resources.
What makes us different?
The Helm as a tool of control, coordination and connection.
Manage customers, vessels, products, suppliers, create diagnostic procedures, monitor requests, download reports, obtain statistics and KPIs.
the free Captayn App.
Designed to provide support in a modern and efficient way.
Advantages for your Business
Time for a change.
Savings on time and costs
Say goodbye to call centers. Customer service goes from 10 days to 10 minutes.
Always available
It answers the customer at any time, 24 hours a day, 365 days a year.
Diagnosis
Receive a clear report of the situation formalized and signed by the customer.
Communication
Captayn's report leaves no room for misunderstanding.
Maintenance
Strict management of mandatory maintenance deadlines.
Historical
Keep and consult a detailed history of the maintenance and quality of the boat.
Opportunity
Push offers, products, updates, recalls.
Sustainable
Avoid mobilizing resources for unnecessary travel, to benefit the environment.
Captayn for Business
How it works
Captayn App guides the customer through the diagnostic procedure.
Creates a clear report on his needs. It allows him to resolve himself or to send a request to Captayn.
The Helm allows you to manage the customer's request.
The business user receives the diagnostic report, can communicate with the customer, download statistics and quality KPIs.
Resolution of request
Read the report. Decide who will handle the request. Send the report to service points, manually or automatically, according to existing procedures.
Tailor-made solutions
for every need
Fleet
- Small fleet managers
- Broker
- Dealer
- Charter
- Rentals
- 3 licenses
- Management software The Helm
- Dedicated dashboard, database and cloud storage
- Captayn app free for users
- Unlimited mobile app users
- Unlimited registration of boats In its own fleet.
Accessorist
- Accessorists
- Equipment manufacturers
- 3 licenses
- Management software The Helm
- Dedicated dashboard, database and cloud storage
- Captayn app free for users
- Unlimited mobile app users
- Unlimited registration of products for every brand
- 600 requests per month, not cumulative
Shipyard
- Managers of large fleets
- Producer shipyards
- Refit yards
- 10 licenses
- Management software The Helm
- Dedicated dashboard, database and cloud storage
- Captayn app free for users
- Unlimited mobile app users
- Unlimited registration of boats In its own fleet.
Answers
Professionals and companies subscribe to Captayn Business to provide assistance to their customers and manage their after-sales activity through “The Helm” platform, while Captayn App is totally free for users.
Captyan Business offers a high-performance solution that cannot be matched by home-developed software.
A CRM or a normal management system are closed systems, not subject to possible functional integrations. With Captayn, you enter a connected ecosystem of professionals, suppliers and shipyards.
The Captayn staff continuously updates and improves the diagnostic procedures for each plant, product and service on the platform, with the aim of covering every possible need. Professionals have the opportunity to create ad hoc procedures specific to their products and services.
This approach also makes it possible to empower suppliers, who, based on the feedbacks received from the reports, can implement appropriate improvements.
Captayn Business is a management and communication tool. Users create request reports through Captayn App and subscribed professionals can consult and organize them through The Helm in real time. The Professional continues to manage their after-sales activities as they prefer, directly or by forwarding reports to their service points, suppliers and technical partners. Thanks to the system of detailed reports, technicians can intervene in a targeted and conscious way, reducing unnecessary trips and optimizing operational efficiency, with an obvious impact in terms of sustainability.
lives on the dock